We offers a 14 days return policy on all brand new, un-used items. For sanitary reasons, used Ball Pit Balls can not be returned.
Buyer is responsible for all shipping expenses, fees & arrangement on the return process, unless the reason of the return is due to our fault. Products not suiting your needs or requirements are not seller's fault. If you have any concerns and/or questions about the suitability of our products to meet your needs and/or requirements, please reach out to us first before making your purchase.
You may cancel any order before the shipment had physically Processed & shipped from our warehouse. However, there might be a 3% fee the credit card processor had charged which will be deducted from any applicable refund.
We do not charge restocking fees on return of brand new un-used products. Buyer is responsible for the actual original delivery shipping expenses & fees, which will be deducted from any applicable refund.