Our Simple Guarantee

We guarantee our commercial grade balls against defects in material and workmanship; cracking or breaking in normal use for a period of 2 years. Ball Pit Balls were designed for & intended for indoor use, therefore, color fading due to outdoor UV light exposure will not be covered. 

We guarantee our non-commercial grade balls against defects in material and workmanship; cracking or breaking in normal use for a period of 12 months. Ball Pit Balls were designed for & intended for indoor use, therefore, color fading due to outdoor UV light exposure will not be covered. 

If you had purchased a product which does not meet your requirements and/or needs. We will be glad to exchange/replace the us-used product for you. Buyer is responsible for the return shipping expenses, fees and arrangement of the return shipping, and the differences in product cost. We will cover the cost of shipping on the replacement product.