Warranties & General Policies

Warranty - Ball Pit Balls

We warrantied all our Ball Pit Balls products for a reasonable period of time against Cracks & Splits under normal usage by users of the appropriate age/weight. All our products were built-in with production batch-code for quality tracking purposes.

Warranty - Bounce House

 We warrantied all our Inflatable Bouncer & Ball Pit products for a 90 Days period against Material & Manufacturing Defects Only.  Cuts, Punctures and/or Tears are not Defects but we offered a 30 Days Oops Exchange. All our products were built-in with production batch-code for quality tracking purposes. 

Replacement / Exchange

If you had purchased a product which does not meet your requirements and/or needs. We will be glad to exchange/replace the product for you. Buyer is responsible for the return shipping expenses, fees and arrangement of the original purchase and the differences in product cost. We will cover the cost of shipping on the replacement product.

Returns

We offers a 30 days return policy on all brand new, un-used item. For sanitary reasons, used Ball Pit Balls can not be returned.  

Return Shipping responsibility

Buyer is responsible for all shipping expenses, fees & arrangement on the return process, unless the reason of the return is due to our fault. Products not suiting your needs or requirements are not seller's fault. If you have any concerns and/or questions able the suitability of our products to meet your needs and/or requirements, please email us before you making the purchase.

Refund

We do not charge restocking fees on return of brand new un-used products. Buyer is responsible for the actual original delivery shipping expenses & fees, which will be deducted from any applicable refund.